Refund & Cancellation Policy

Effective date: to be confirmed upon legal review.

1. Cancellation

You may cancel your Mendarix subscription at any time with no cancellation fee and no minimum commitment:

• Log into your account and navigate to Settings → Billing → Cancel subscription.
• Alternatively, email support@mendarix.com with your registered email address and request cancellation.

Cancellation takes effect immediately. You will retain access to your paid features until the end of the current billing period, after which your subscription will not renew and no further charges will be made.

2. Refunds for the current billing period

Mendarix is a digital SaaS service — there are no physical goods. Because monitoring begins immediately upon subscription, we generally do not issue prorated refunds for the unused portion of the current billing period.

However, we will consider refund requests in the following circumstances:

• Billing errors: You were charged an incorrect amount or charged after cancellation. We will refund the erroneous charge in full.
• Service unavailability: The Service experienced significant downtime (more than 24 consecutive hours) during your billing period. We may issue a prorated credit or refund.
• Duplicate subscriptions: You were accidentally charged for more than one subscription for the same site. We will refund the duplicate charge.

To request a refund, email support@mendarix.com within 14 days of the charge, including your registered email address and a description of the issue. We aim to respond within 3 business days.

3. Merchant of Record

All payments are processed by Paddle, our Merchant of Record. Paddle is the seller of record for your subscription and issues all receipts and invoices. In some cases, refund requests may be processed directly by Paddle in accordance with their refund policies.

4. No physical goods

Mendarix delivers digital monitoring services only. No physical goods are shipped. Consumer protection laws relating to the return of physical products do not apply to this service.

5. Statutory rights

Nothing in this policy limits or excludes your statutory rights under applicable consumer protection laws. If you are located in the EU or UK, you may have the right to withdraw from a digital service contract within 14 days of purchase, unless you have already begun using the service. By using Mendarix immediately after subscribing, you may waive this right. If you believe your statutory rights apply, please contact us at support@mendarix.com.

6. Contact

Refund and cancellation enquiries: support@mendarix.com